At Jolibet, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use the platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. Please read this page carefully before registering or using any part of the platform.
Last updated: 2025. Applies to all players accessing Jolibet from the Philippines.
Full Details
This Privacy Policy applies to all players who access Jolibet through any device, including mobile browsers, tablets, and desktop computers. By creating an account or continuing to use the platform, you acknowledge that you have read and understood the terms set out in this document. We encourage you to review this policy periodically, as it may be updated to reflect changes in how we operate or in applicable Philippine regulations. If you have any questions about how your data is handled, you are welcome to reach out to our support team at any time. Your trust is important to us, and we are committed to being transparent about our data practices.
When you register for an account on Jolibet, we collect personal information that is necessary to verify your identity and process your transactions. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your GCash or Maya account. We also collect information about how you use the platform, such as the games you play, the bets you place, the pages you visit, and the device and browser you use to access the site. This usage data helps us improve the platform experience and ensure that the service runs smoothly for all players. In some cases, we may also collect information you provide voluntarily, such as when you contact our support team or respond to a survey.
The personal information we collect is used primarily to operate and maintain your Jolibet account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-fraud obligations. We also use your information to communicate with you about your account, including sending transaction confirmations, security alerts, and support responses. Where you have opted in, we may send you updates about promotions or platform features that may be relevant to you. We use aggregated, anonymised usage data to analyse platform performance and improve the overall experience for players in the Philippines. We do not use your personal information to make automated decisions that would significantly affect your rights without human review.
Jolibet uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. We do not use advertising cookies or share your browsing behaviour with third-party advertising networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality. By continuing to use Jolibet, you consent to the use of cookies as described in this section.
Jolibet does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for them to perform their services. All third-party service providers are required to handle your data in accordance with applicable data protection standards and are not permitted to use it for their own purposes. We may also disclose your information to regulatory authorities or law enforcement agencies where required by Philippine law or where we have a legitimate legal obligation to do so. In the event of a business transfer or merger, your information may be transferred as part of that transaction, and you will be notified in advance.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a longer period where required by anti-money laundering regulations or other applicable rules. When your data is no longer needed, we take steps to securely delete or anonymise it so that it can no longer be linked back to you. If you request the deletion of your account, we will process that request in accordance with our retention obligations and inform you of any data that must be kept for legal reasons. We do not retain data beyond what is necessary for the purposes described in this policy.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a correction if any of it is inaccurate or incomplete. You may also request the deletion of your personal data, subject to any legal retention requirements that apply to your account. If you believe that your data has been processed in a way that is inconsistent with this policy, you have the right to raise a concern with our support team. We will respond to all data-related requests within a reasonable timeframe and keep you informed of the outcome. To exercise any of these rights, please contact the Jolibet support team through your account dashboard and our team will assist you promptly.
Jolibet takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the platform is encrypted using industry-standard protocols to prevent interception. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff are trained on data protection responsibilities. We regularly review our security practices to ensure they remain effective against evolving threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to log out of your account after each session, particularly on shared devices.
Jolibet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes to this policy, we will notify registered players through a notice on the platform or via the contact details associated with your account. The updated policy will take effect from the date it is published on this page, and your continued use of the platform after that date will constitute your acceptance of the revised terms. We encourage you to check this page periodically so that you are always aware of how your information is being handled. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jolibet handles your personal data, please get in touch with our support team through your account dashboard. Our team is available 24 hours a day, seven days a week, and will do their best to address your query promptly and clearly. For general questions about the platform, the FAQ page is a good starting point and covers many common topics in plain Philippine English. You can also review our Terms and Conditions and Responsible Gaming pages for more information about how we operate and support player wellbeing. We are committed to handling all privacy-related enquiries with care, respect, and full transparency.
Registration is free and takes just a few minutes. The full platform is accessible from any mobile browser — no app download needed. All transactions are in ₱ using GCash, Maya, and other local payment channels.